In AMQS, how do a document and a record differ?

• A. A document is evidence of activities and results.
• B. A document is a controlled communication or procedure; a record provides evidence of activities and results.
• C. A document is a policy; a record is a contract.
• D. A document is a training outline; a record is a note.

Answer: (B)

In AMQS, a document is a controlled communication or procedure that defines how work should be done, including policies, instructions, and steps. It sets the requirements and responsibilities and is kept under revision control so everyone uses the current instruction. A record, on the other hand, is evidence of what actually happened—the activities that were performed and the results achieved. Records provide traceability and proof for audits and compliance; they’re the historical proof, not the method itself.

Examples help ground this: a maintenance procedure or policy is a document because it tells you how to perform tasks; an inspection report or calibration certificate is a record because it proves that work occurred and what the outcomes were. This separation ensures clear guidance on how to work and reliable evidence that work has been done correctly.