What is a Quality KPI in AMQS, and which of the following is a relevant AMQS example?

• A. A metric to measure process performance; example: percentage of CAPAs closed on time.
• B. A metric used solely for financial performance.
• C. A measure of customer satisfaction from surveys.
• D. A qualitative assessment with no numeric value.

Answer: (A)

A Quality KPI in AMQS is a numeric, objective measure that shows how well a quality-related process is performing against its targets and is used to drive improvement. The example given—percentage of CAPAs closed on time—fits this because it directly gauges the effectiveness and timeliness of the CAPA process, a core quality activity. It’s expressed as a percentage, making it measurable, trackable over time, and comparable to targets.

Why this is the best choice: it concentrates on a specific quality process and provides a concrete, numeric way to assess performance. It helps you see whether the CAPA process is meeting expectations and where improvements are needed.

Why the other ideas are less fitting: a metric that only measures financial performance doesn’t address quality process performance. customer satisfaction can be related to quality but is more about outcomes and can be influenced by many factors beyond the quality management system. a qualitative assessment with no numeric value cannot function as a KPI, since KPIs require numeric data to quantify performance and trend it over time.